Foodzap - Your Favorite Food Delivered

Applicability & Scope

Grubgrid FoodTech (FoodZap) respects your privacy and is committed to protecting it. This Privacy Policy explains the types of information FoodZap collects through its websites, applications, and online services (“Services”) and how such information is used, maintained, protected, and disclosed.

This policy applies only to information collected through FoodZap Services and electronic communications connected with those Services. It does not apply to third-party platforms such as restaurants, merchants, or social networks operating independently.

By accessing or using FoodZap Services, you consent to the collection, use, disclosure, retention and protection of your personal information as described in this policy.

Permissible Age

Users must be at least 18 years old or use the Services with permission from a parent or legal guardian. Guardians are responsible for a minor’s use of the Services.

Information We Collect

FoodZap may collect the following categories of information:

Personal Information: Name, email, address, phone number, date of birth, profile details, and account credentials.
Usage Information: Device data, internet connection details, service usage patterns, and interaction history.
Content & Contributions: Reviews, photos, comments, reservations, order history, and user-generated content.
Communications: Messages with merchants, delivery partners, customer support interactions, and surveys.
Transactional Information: Billing details, payment information, and reservation or purchase records.

How Information Is Collected

Directly from information you provide
Automatically through cookies and tracking tools
From third-party integrations and sign-in services
Through platform interactions and communications

How We Use Your Information

Provide and operate FoodZap Services
Process transactions and customer requests
Provide customer support
Improve platform functionality and personalization
Prevent fraud and maintain platform security
Send updates, offers and promotional communications
Conduct analytics, research and service improvements

Analytics & Advertising

FoodZap may use third-party analytics tools such as Google Analytics to understand user behavior and improve Services. Advertisements may be personalized based on usage patterns.

Third-party advertisers operate under their own privacy policies, and FoodZap does not control their tracking technologies.

How We Share Information

With restaurant and merchant partners to fulfill orders
With delivery partners for service execution
With payment processors for transaction processing
With affiliates within the FoodZap group
With legal authorities where required by law
With service providers assisting platform operations

Data Storage

Personal information may be processed and stored on servers located in India or on servers operated by authorized third-party service providers under contractual agreements.

Your Rights & Choices

Manage communication and notification preferences
Request account deletion via Contact Us
Update or correct personal information
Unsubscribe from marketing communications

Certain administrative or legal communications cannot be opted out of.

Information Pertaining to Service Partners

FoodZap collects additional information from delivery and service partners for onboarding, identity verification, payments, performance tracking, and operational management.

Identification and verification details
Vehicle or equipment information
Financial and payment information
Location and service performance data

Policy Amendments

FoodZap may update this Privacy Policy periodically to reflect changes in law, services, or technology. Continued use of the Services after updates constitutes acceptance of the revised policy.